When your order is dispatched, we will email you the consignment and individual parcel numbers of each item (parcel) of your order, so you can track them via the carriers website.
The carrier allocates customers with a one hour delivery window so you won’t need to wait around all day for your parcels. You will be notified of your one hour window; it is also possible, at this stage, to change the delivery date if something comes up. This process makes it as easy as possible for you to receive your delivery when it is most convenient.
We work closely with our carriers to provide you with the best service and communication possible.
Your order will usually be shipped within seven working days after receipt of your payment, in most cases much quicker than this. During busy times, a short delay is possible. Deliveries will be made Monday-Friday between 9.00am – 5.30pm specific delivery times and Saturday deliveries are available but additional charges apply, please email or phone us for a quote if you require these services.
Exact shipping cost is not included in your online order but is added after your goods have been collected and weighed and deducted from your payment method.
UK mainland delivery – FREE for orders over £150 ex vat otherwise a flat rate of £7.50 + vat applies.
For Scottish Highlands and Ireland please contact us for prices.
We use a courier service for the majority of our dispatches, most of our couriers will attempt delivery and if unsuccessful they will hold the goods in their nearest depot to you for collection, or re-delivery (re-delivery charges may apply). If collection is not made within 7 days the goods will be returned to us at a charge that will be passed on to you. Please do not arrange delivery to a location where you will not be able to accept it.
Out of Stock Items and Back Orders
We always aim to keep our website up to date. At busy times several customers may place orders for the same item causing them to go out of stock. Orders that contain products that are out of stock at the time of order (and not due back in stock within the coming seven days), will be sent out without those items. Any items out of stock will be sent to you as soon as we receive new stock. We apologise for any inconvenience this may cause. If you need to check the availability of items in your order please contact us by phone on 01274 870020, alternatively make a note in the notes section when submitting your order.